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Freight Forwarding Customer Service/Inside Sales Support

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Red Bank, NJ
Job Type
Direct Hire
Jan 10, 2019
Job ID
Customer Service / Inside Sales Representative
Freight Forwarder Red Bank, NJ

Global logistics company hiring a Customer Service / Inside Sales Representative for their South Jersey office! 
Individual will work with operations, documentation and sales to provide information, solve problems, and maintain accounts.     

Main Responsibilities:
Assist sales to close and maintain accounts.  
Work with operations and sales rep to create SOPs. 
Research clients and their shipping activities using internet, industry stats, etc. 
Disseminate new and detailed sales leads to local and overseas offices. 
Submit and follow up on rate quotes and other requests for information.  
Attend and participate in sales meetings as directed. 
Track activities and ensure targets are reached. 
Collaborate with all parties to resolve escalated issues and problems. 
Conduct regular inquiries to ensure customer satisfaction and retention.
Update and manage rate quotes, and address discrepancies in billing/invoicing.  

Hands-on experience in a freight forwarding/ocean carrier/steamship line/logistics environment.
Background in customer service/inside sales helpful.
Comfortable making follow up calls and keeping detailed records. 
Knowledge of freight forwarding services, including export, import, ocean, air and trucking.  
Positive, upbeat, customer-centered attitude.  
Ability to prioritize and thrive in a busy, dynamic environment. 
Excellent written and verbal communication skills.
Proficiency in MS Office, especially Excel.  

Company provides:
Competitive salary based on experience.  
Financially solid and supportive environment.  
Diverse services and tasks.  
Opportunities to prove oneself and grow. 
Global service offerings, industry leadership and training.

**To be considered for this position, please apply online at the link below. All submissions will remain confidential.**
***If you do not meet the job requirements, but would like to submit your resume, please click the "Submit Your Resume" button on the Pinto Employment website.  We will keep your information on file for future opportunities.***

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